Last updated: 15 October 2026. This policy explains how Laois Pharmacy collects, uses and protects your personal information.
Laois Pharmacy (“we”, “us”), 1 Dunamaise House, Lyster Square, Portlaoise, Co. Laois, R32 HD72, is committed to protecting your privacy and handling your personal data in line with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts. As a pharmacy, we also handle certain information under strict professional and legal confidentiality obligations.
Who is responsible for your data
Laois Pharmacy (Street Vale Limited, registered in Ireland, company number 304048, registered office 1 Dunamaise House, Portlaoise, Co. Laois) is the data controller for the personal information collected through this website and in our pharmacy. If you have any questions about this policy or your data, contact us at info@laoispharmacy.com or 057 866 1999.
What information we collect
- Order and account information, your name, delivery address, email, phone number and order history when you shop online.
- Payment information, processed securely by our payment provider. We do not store your full card details.
- Enquiries and messages, information you provide when you contact us by phone, email, WhatsApp or through a form on this site.
- Health and prescription information, where you use our pharmacy services (for example a prescription, a consultation, or a message about a medicine). This is treated as special category data and handled with the highest level of confidentiality by our pharmacists.
- Website usage data, anonymous statistics about how the site is used (pages viewed, device type), collected only with your consent via cookies.
How we use your information
- To process and deliver your orders and provide our pharmacy services.
- To respond to your enquiries and provide advice.
- To meet our legal and professional obligations as a registered pharmacy.
- To improve our website and services (using anonymous, consent-based analytics).
- To send you information you have asked for, such as order updates. We only send marketing messages if you have opted in, and you can unsubscribe at any time.
Legal basis for processing
We process your data on the basis of: performing our contract with you (fulfilling orders); your consent (analytics and marketing); our legal obligations (pharmacy and tax law); and, for health data, the provision of healthcare by a regulated professional.
Cookies and website analytics
This website uses cookies. Essential cookies keep the site and your basket working. With your consent, we also use analytics and marketing cookies, including Google Analytics, and pixels from Google, Meta (Facebook) and TikTok, to understand how the site is used and to measure our advertising. You choose whether to allow these when you first visit, using our cookie banner, and you can change your mind at any time by clearing your browser cookies. No personal health information is ever collected through cookies or analytics.
Who we share your data with
We do not sell your personal data. We share it only where necessary with: delivery partners (to fulfil orders), our payment processor, the HSE and PCRS where required for prescription reimbursement, and service providers who help run our website, all under appropriate data-protection agreements. We may disclose information where legally required.
WhatsApp messages
If you message us on WhatsApp (085 840 7548), your messages are delivered to us by WhatsApp (Meta Platforms Ireland Ltd). To common questions (for example opening hours, our services and prices, vaccines, delivery and our weight management service) you may receive an automatic reply with information and links to this website. If a message mentions serious symptoms, an automatic reply points you to urgent medical help. Questions about your own prescriptions, orders and medicines are always answered personally by our team.
Automatic replies are sent through our WhatsApp connection provider Dualhook (WADA BV, Belgium), which acts as a processor for us and does not store message content. Our website does not store the content of your messages. It keeps a pseudonymised code for your number (not the number itself) with the times and the names of the automatic replies sent, so that it does not repeat a reply, sends no more than a few automatic replies a day, stays silent while our team is talking to you, and remembers if you reply STOP. When our WhatsApp Business app is connected to this service, only the time of our team’s most recent message to each number in the previous 30 days is taken from the chat history (under the same pseudonymised code, never the content), so that automatic replies stay off for people our team is already looking after.
These records are deleted 30 days after your last message. A STOP request is kept so that we never send you an automatic reply again (except the urgent safety reply if a message describes serious symptoms), unless you reply START. Please do not send detailed medical information by WhatsApp; call us on 057 866 1999 instead.
How long we keep it
We keep order and transaction records for as long as required by law (including the 2-year retention required for internet medicine supply, and longer where tax or pharmacy law requires). Prescription and healthcare records are retained in line with pharmacy regulations. We do not keep your data longer than necessary.
Your rights
Under GDPR you have the right to: access the data we hold about you; have inaccurate data corrected; request erasure (where no legal obligation requires us to keep it); restrict or object to certain processing; and data portability. To exercise any of these, contact us at info@laoispharmacy.com.
Security
This website uses secure (HTTPS) encryption. We take appropriate technical and organisational measures to protect your data, and our pharmacy team is bound by professional confidentiality.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Laois Pharmacy is a registered pharmacy regulated by the Pharmaceutical Society of Ireland (PSI). See our Terms & Conditions and Returns Policy.