Pharmacy delivery in Ireland is simple once you know the rules. Shop products and non-prescription medicines can be posted to you from a registered pharmacy. Prescription medicines cannot be bought online, but once a pharmacist has dispensed your prescription they can arrange delivery, including cold-chain delivery for fridge medicines. Here is how an order with Laois Pharmacy works, what it costs, how long it takes, and what you can send back.
In 30 seconds
- Delivery is €6 per order anywhere in the Republic of Ireland, with no minimum order. We do not deliver to Northern Ireland or Great Britain.
- We pack orders in Portlaoise, usually within 1 working day. Allow 2 to 5 working days. Deliveries run Monday to Saturday by tracked DPD courier, and we email you the tracking.
- Prescription medicines are dispensed in the pharmacy, never sold online. Collect and pay in Portlaoise, or ask us about delivery. Fridge medicines go by tracked cold-chain courier for €10, usually within 24 to 48 hours of dispatch.
- You have 14 days from delivery to cancel most items. Medicines and opened hygiene-sealed items cannot be returned if you change your mind, but you are fully protected if anything is faulty or wrong.
What delivery costs
One flat price for shop orders, anywhere in the Republic of Ireland. No minimum spend.
Tracked, temperature-controlled delivery of prescription medicines that must be kept cold. A mixed parcel with shop items is still €10 in total.
Collect your dispensed prescription at Lyster Square, Portlaoise, and pay when you collect.
You see the delivery charge in your basket and at checkout before you pay, and prices include VAT where it applies. You can pay by card through Stripe, or with Apple Pay, Google Pay or PayPal. The short version lives on our delivery page.
How a shop order works
If something is out of stock, we email you to agree what happens next. If you are not in when the courier calls, they will usually leave a note or send a message with the next steps.
Irish rules require a pharmacist to check every online medicine sale, including that you are over 18 and that the quantity is reasonable for your own use. That is why you may be asked a few questions at checkout, why we may limit packs of some medicines such as painkillers, and why our pharmacist may occasionally decline an item and refund it.
How prescription delivery works
No pharmacy in Ireland can sell prescription medicines through a website. What a registered pharmacy can do is dispense your prescription in the pharmacy and then, if you ask and the pharmacist agrees it is suitable, deliver it to you.
With us it works like this. Your prescriber sends your prescription straight to us by Healthmail, or you send us a photo on WhatsApp and bring the paper original when you collect. Our pharmacist checks the prescription and contacts you to go through how to use and store your medicine. Then you choose:
- Collect in Portlaoise. Pay when you collect, Monday to Friday 9am to 6pm or Saturday 9.30am to 6pm. Bring your medical card or Drugs Payment Scheme card the first time.
- Fridge medicines by cold-chain courier. €10, tracked and temperature-controlled, to an address in the Republic of Ireland, usually arriving within 24 to 48 hours of dispatch. Put them in the fridge as soon as they arrive.
- Other prescription medicines. We can deliver these too. Contact us and we will tell you the cost and timing before we send anything.
We only take payment for a prescription delivery after our pharmacist has checked the prescription and spoken to you, using a secure payment link. A prescription parcel is sealed, discreet and must be signed for by you or someone you name. Our prescription refill page explains the three ways to send us a prescription.
Returns: what you can and cannot send back
When you buy online in Ireland you have a 14-day cooling-off period, set out by the Competition and Consumer Protection Commission (CCPC). You can cancel most items within 14 days of receiving them without giving a reason, then you have another 14 days to send them back. Medicines fall outside the right to cancel because they are supplied as part of a healthcare service, and any medicine returned to a pharmacy can never be supplied to someone else and has to be destroyed.
Changed your mind? You can return
- Most shop products, within 14 days of delivery
- Any item at all, including a medicine, if you cancel before we dispatch it
Not returnable if you change your mind
- Any medicine, prescription or non-prescription, once it has left our pharmacy
- Hygiene-sealed items once opened: cosmetics, skincare, toiletries, toothbrushes, ear and intimate care products, pregnancy and ovulation tests
To cancel, the quickest route is our Cancel contract here form, which emails you a copy of your cancellation with the date and time. Send the items back, or hand them in at the pharmacy, within 14 days of cancelling. You pay the return postage for a change of mind. We refund to your original payment method within 14 days of your cancellation, and if you cancel the whole order we refund the €6 delivery charge too. The full detail is in our returns and refunds policy.
Faulty, damaged or wrong items
None of the limits above apply if something is faulty, damaged or not what you ordered. Under the Consumer Rights Act 2022 the items we sell must match their description and be of the quality you can reasonably expect, and this legal protection lasts at least two years. Contact us with your order number and, if you can, a photo. We pay the return postage. Within 30 days of delivery you can ask for a full refund, and after that a repair, replacement or refund.
Late, lost or damaged parcels
If your parcel has not arrived 5 working days after we dispatched it, contact us with your order number and we will chase it. If a parcel is lost or damaged in transit, we send a replacement or refund you in full. Your rights if an order is late are set out in our terms and conditions.
A question about your order?
Message us with your order number and our team in Portlaoise will help.
Frequently asked questions
How much does pharmacy delivery cost in Ireland with Laois Pharmacy?
€6 per order, anywhere in the Republic of Ireland, with no minimum order. Prescription medicines that need a fridge go by tracked cold-chain courier for €10, and if shop items travel in the same parcel the total is still €10.
How long does delivery take?
We pack orders in Portlaoise, usually within 1 working day, and deliveries take 2 to 5 working days. We deliver Monday to Saturday, with no deliveries on Sundays or bank holidays. You get an email with tracking details when your parcel leaves the pharmacy.
Do you deliver to Northern Ireland or the UK?
No. We deliver to addresses in the Republic of Ireland only. Irish rules do not allow a registered website to send medicines to the UK or to any country outside the EU and EEA.
Can I order prescription medicines online?
No. Prescription medicines cannot be sold online in Ireland. We dispense your prescription in the pharmacy, and you can collect it or, if our pharmacist agrees, we can deliver it. Fridge medicines go by tracked cold-chain courier for €10.
Can I return a medicine I bought online?
Not for a change of mind, once it has left our pharmacy. A returned medicine can never be supplied to anyone else and must be destroyed. You can cancel any item before we dispatch it, and if a medicine is faulty or we sent the wrong one you are fully protected and we pay the return postage.
What if my parcel is late, lost or damaged?
If it has not arrived 5 working days after dispatch, contact us with your order number. A lost or damaged parcel is replaced or refunded in full. If an item arrives damaged, send us a photo and we will sort out a replacement or refund.
Sources
- Laois Pharmacy, Delivery information, Returns and refunds policy and Terms and conditions.
- Competition and Consumer Protection Commission, Buying online (the 14-day cooling-off period and its exceptions): ccpc.ie.
- Pharmaceutical Society of Ireland, Internet Supply overview (checks on every online medicine sale, the EU common logo, no supply to the UK): psi.ie.
- Health Products Regulatory Authority, Dangers of buying prescription medicines online: hpra.ie.
This article describes how Laois Pharmacy orders work in November 2026. Our delivery page, returns policy and terms and conditions are the documents that apply to your order, and nothing here affects your legal rights as a consumer.
